If you require any assistance at all please do not hesitate to contact us by phone or email. The fastest way to
reach us is by using our handy Contact Us form. Our website is available 24 hours a day and provides up to date order history. We are available by telephone Monday Friday 9:00 AM to 5:00 PM GMT. It is our policy to provide you with uncompromising customer service and we will get back to every enquiry as quickly as possible, but please allow us up to 24 hours during peak periods for a response.
We try to accurately list our fabrics content, the correct colour and print scale, and the guaranteed cuttable width. Cuttable width is the width of the fabric outside the selvedge areas which can contain imperfections as a result of the printing process. Please note that not all the fabric we sell has the fabric content or weight information available so content displayed may not always be accurate. If you are producing children's items that require any specific testing, you must have your item third party tested as Girl Charlee is not a children's fabric manufacturer and only prints on premade fabrics for the Girl Charlee Collection fabric line or purchases fully finished goods from third party suppliers.
We sell in one metre increments, except for fabrics available in our Half Metre category, and in our bargain lots. All fabric cuts are as generous as possible, but if the fabric is down to the last available metreage we may not be able to include any additional allowance. All fabrics are cut to order after purchase unless otherwise indicated in the item description. We are not able to accommodate custom cut requests. We send multiple metreage in continuous cuts when possible, but we cannot guarantee continuous metreage in amounts over 10 metres. Sometimes we find the last metreage of fabrics may be in pieces, or the fabric may not be available in the full amount purchased, and if that is the case we will contact you prior to shipping your order if it was not already indicated on the website during the time of purchase.
Please note that for fabrics purchased in increments 10 metres and over we will send at least that amount in continuous metreage, but we cannot guarantee the entire volume will be continuous as the fabric does not always arrive to us in a continuous piece. The order will be shipped with at least one full 10 metre cut, regardless of the length of the other cut(s). If we cannot provide the one full 10 metre cut, customer service will notify you prior to shipment. Please contact us with any questions as we are happy to answer any questions.
For care of your fabric purchased from Girl Charlee we recommend to wash fabric on it's own on cold temperature using mild detergents, and tumble dry low or hang to dry. We do not recommend the use of fabric softeners as they can fade fabric colours. To prolong the life of your fabrics, especially any specialty knits, we recommend to wash finished garments inside out or in a garment bag, wash on cold temperature using mild detergent and no fabric softeners, and either hang dry or tumble dry low. Please contact us if you have any questions on specific fabric care. **Please note that these are only recommendations and Girl Charlee is not responsible for any issues caused by variances in washing and drying machines, water quality and temperatures, or detergents used.
Fabric Reseale and Third Party Use:
If you are reselling Girl Charlee fabrics, or are selling goods made from Girl Charlee fabrics, we are unable to facilitate any refunds for any claims made by your purchaser. Girl Charlee is not responsible for how fabrics or finished goods are treated or laundered by any third party. No returns or refunds can be made on any fabrics that have been purchased from a third party supplier. Please contact us with any questions.
Digital Sewing Patterns:
Once you purchase a digital sewing pattern for download you will see a link on the 'Checkout Success' page once your payment is completed. You can also download your patterns from the available links within your order in the Account link at the top of the website. Patterns are available for three (3) downloads only and for one year from the date of purchase. Please adhere to the pattern designers rules of use and distribution. If you have any questions please contact us.
Adding to & Combining Orders:
We are able in most cases to add additional items to orders that have been placed and are in processing. Please contact us and select Order Changes as the topic. We require a credit card to immediately process payment on order changes. We are unable to send a PayPal invoice for any order additions, so please provide credit card information with your order change request to speed the order change process.
If you wish to combine your order with a previously placed order please add a comment in the available section during checkout to please combine with your previous order (must include the order number) and we will combine the orders and refund any shipping overage in the form of a store credit. We will notify you at this time if we are able to accommodate this request for you.
If you wish to cancel an order, or items from your order, please contact us using our contact form. We are only able to cancel orders or specific items from an order that have not been cut or processed, and we will advise you at the time you contact us if it is possible to do so or not. If we are able to cancel the order for you we will process your refund within 5 business days back to your original method of payment. As all fabrics are custom cut to order if you request the cancelation after being notified your order is in process and cut, there is a 20% restocking fee assessed and deducted from the refund amount.
Presale Fabric Orders:
We presale fabrics that are on backorder or new to the website from the Girl Charlee Collections. When you purchase a fabric that is on presale all other non-presale fabrics contained in the presale order will be held and shipped together when the presale fabrics become avaialable. The date expected in the item description is not the shipping date for the fabrics but the anticipated date of delivery of the fabrics to us which may change. Once the fabrics arrive with us there is an additional 1-2 days for cutting and packing before hold orders will ship. If you need presale fabrics by an exact date we cannot guarantee delivery due to possible delays in delivery of the fabric to us. We are not able to partially ship any presale orders that are on hold. We recommend placing separate orders for presale items and in stock items to ensure there is no delay in receiving your instock fabrics. If you do cancel any presale items from your order you will be issued a store credit only for the amount of the presale item.
Girl Charlee does not make price adjustments on products discounted due to a limited time promotion or sale.
If you wish to have a specific fabric swatch sent to you we are able to send up to 4 samples free of charge for customers located in the contiguous UK. Please use our contact form, Design Wall, or Stash for your request. If using the contact form please include the fabrics name or model number along with your name and address to ship to. Please note we cannot sample any fabric that is showing 10 metres or less in stock. Due to the high volume of swatch requests that we receive, after one swatch request has been received and processed we require an order be received before an additional swatch request will be accepted.
We do our very best to maintain accurate inventory levels, but in the event that an order is placed for an item that is not in stock or we find we are unable to fill the full amount you will be notified as soon as possible. We can offer a refund or a substitution of a different item of your choice of equal or lesser value. If the substituted item is of greater value we will notify you of any additional amount of payment that is required. If the item is on sale at the time of purchase we will process an immediate refund to your method of payment only, no substitutions are allowed.
Bargain Lots and Bargain Fabrics:
Bargain lots and bargain fabrics are as described on the website and no refunds or exchanges are accepted. Bargain lots and bargain fabrics are first come, first servce and if not available in stock at the time of purchase you will be notified via email and a refund will be processed back to your method of payment, no substitutions are allowed. Bargain lots can be shipped to contiguous USA addresses only and are not allowed for purchase for orders shipping to any international, military, and US outlying addresses.
Methods of Payment:
We accept PayPal, Visa Debit, Visa Electron, Maestro, Visa Credit and Mastercard. All payments are processed by SagePay, a PCI Compliant merchant processor and are 100% secure. All transactions are processed in GB pounds (£).
New customer accounts will receive a discount code upon account signup and only one first customer discount is allowed per household or physical address. Discount codes are entered on the shopping bag page prior to checkout. Enter the code in the field provided, click Apply, and the discount will be reflected in your order sub-total. Only one code may be applied per order and cannot be applied to Girl Charlee gift card purchases, sewing patterns, bargain lots, bargain fabrics, sale fabrics, Girl Charlee KnitFix, or wholesale orders and discount is excluded of any applicable sales tax and shipping costs. Discount codes must be entered at the time of purchase and we cannot apply any discount after the order has been placed.
Customer Referral Rewards:
Customer referral rewards are only rewarded for a new customer purchase and only the first time they purchase by applying a provided referral code in the new account sign up page where indiciated. Customer referral codes MUST be entered at the time the new account is created and we are unable to credit a customer referral code after the order is placed. This is due to system limitations and no exceptions can be made.
Girl Charlee gift cards are available in different amounts for purchase here. If you are using a gift card the code is entered on the payment page during checkout in the area provided. Gift cards can be used for any type of product purchase except gift cards. Any unused value will remain on the card for subsequent purchases and cannot be redeemed for cash.
All web design, text, graphics, and the selection and arrangement thereof are property of Girl Charlee UK Limited and are not to be copied or reproduced without explicit permission. All Girl Charlee fabric designs and sewing patterns are Copyright 2004-2017 Girl Charlee Fabrics UK Inc., USA. All rights reserved. These designs are trademarked and are forbidden for reproduction, copying, reprinting, or any other type of reproduction use.
We love to hear from our customers so please contact us anytime with questions, comments, complaints, compliments, or suggestions. We really listen to our customers and their feedback at Girl Charlee Fabrics UK so we can provide you the best online shopping experience possible!